Warranty Policy

AETHEX STORE backs every product with a clear, manufacturer-supported or store-backed warranty. The specific warranty period is tied directly to the engineering class of the hardware:

All items are additionally covered by our universal 7-day doorstep inspection guarantee for defects out of the box.

• Mechanical & Articulating Joints: Dial tension gears, ball-pivot stability, and clamp springs failing under normal rated device loads.
• Qi2 & MagSafe Inductive Charging: Internal induction coil failure, active cooling malfunctions, or sudden charging interruption.
• Digital Telemetry & OLED Displays: Barometric pressure sensor calibration faults or dead display pixels on Cockpit HUD devices.
• Audio Acoustics & Wireless Drivers: 11mm acoustic driver failure, Bluetooth 5.3 connection drops, or active noise cancellation microphone faults on EP10 earbuds.
• Power IC & Circuitry: Port power output failure, USB-C Power Delivery negotiation faults, or internal fuse trips on LDNIO power strips.

• Physical structural breakage caused by vehicle collisions, accidental phone drops, or excessive manual force.
• Liquid ingress, water immersion, or exposure to corrosive industrial solvents (unless rated under IPX certified specifications).
• Unauthorized hardware disassembly, tampering, modifications, or third-party repair attempts.
• Natural cosmetic wear, surface abrasions, bit wear from stripped screw heads, or dirt accumulation from daily vehicle use.
• Use of uncertified high-voltage power supplies or improper electrical sources exceeding rated parameters.

To make an official warranty claim under this policy:

1. Contact Support: Message our Colombo technical support desk on WhatsApp at +94 78 234 9954 or email support@aethexstore.com.
2. Provide Proof of Purchase: State your Order ID, customer phone number, or delivery receipt.
3. Demonstrate the Fault: Provide a brief video clip clearly illustrating the functional or electrical defect.
4. Resolution: Valid warranty claims will be serviced via an immediate replacement unit dispatched to your address or factory servicing.

AETHEX STORE operates as an independent hardware curator, designer, and direct distributor. Proprietary items (MagDrive, Cockpit HUD, Titanium EDC) are warrantied directly by AETHEX Labs. Brand-partner products (ASPOR, LDNIO, R8) are backed in partnership with authorized regional suppliers to guarantee authentic, reliable coverage in Sri Lanka.